Human Resources -

Technical Skills, Knowledge, & Abilities

1. Advanced skills in management, employee communications and interpersonal professional relationships.

2. Advanced knowledge of data and voice networks and communication infrastructures and server technologies.

3. Strong knowledge of vendor communications and purchasing of hardware and software.

4. Ability to maintain confidentiality in all aspects of job.

5. Ability to promote and follow Board of Education policies, Superintendent Policies, building and department procedures.

6. Ability to communicate, interact and work effectively and cooperatively with all people, including those from diverse ethnic and educational backgrounds. Willingness to contribute to cultural diversity for

7. educational enrichment.

8. Ability to recognize the importance of safety in the workplace, follow safety rules, practice safe work habits, utilize appropriate safety equipment and report unsafe conditions to the appropriate administrator.

9. Ability and willingness to adhere to attendance requirements and to follow district procedures for absence reporting.

10. Advanced knowledge of VMWare, High-availability, DNS, DHCP, Firewall, Proxy, Load balancing, Web services including web filtering, and networking 
and troubleshooting

11. Advanced knowledge of Microsoft (MS) Windows Server, MS Active Directory/LDAP, Group Policy, Azure, off hours/remote patch management/update strategies for transient devices

12. Advanced knowledge of the design and function of security devices such as firewalls, endpoint protection, intrusion detection/protection systems and spam control devices

13. Advanced knowledge of Disaster Recovery and Business Continuity process design, implementation, and governance

14. Knowledge of security testing methods and security countermeasures, as well as criminal investigation methods

Materials & Equipment Operations Knowledge

1. Microsoft Office applications, Internet browsers, mobile computing, and general office equipment.

2. Specialized project management, diagramming, and network software.

3. General diagnostic and performance software.

4. Operating knowledge of Google Apps for Education and O365 (Mail, Docs, Sheets, Drive, etc.)

5. Strong knowledge and/or experience with IT Service Management and IT best practices (e.g., ITIL)

6. Experience project managing complex, cross functional projects

7. Operating knowledge of help desk software and management modules must be acquired within 6 months after hire.

Budget & Resource Responsibility

1. Participate in and provide recommendations regarding developing and administering the department budget and initiating requisitions.

2. Responsibilities also include authorizing resources in department budgets, approving purchases and resources in budgets, and evaluating and providing input with other managers regarding large district information technology budgets.

1. Provide direction and information to and manage Network Engineers, Systems Engineers, and IT Service Delivery

2. Establish roles, processes, standards, and strategies for effective IT systems and operations. Provide strategic and tactical planning, development, evaluation, and coordination of IT systems.

3. Initiate, plan, oversee, develop, and participate in District-wide, school-wide, and/or department technology projects, including installation, operation, maintenance, and upgrade of voice and data networks, network storage, cloud, virtualization, and IT security systems. Develop processes and procedures for efficient utilization, security, compliance, and operation of technology systems, Disaster Recovery/Business Continuity processes, and all other IT support services provided.

4. Create, modify, evaluate, and contribute information to the information technology budget process. Guide large and small information technology purchases. Collaborate with the Senior Director of ITS and create processes and standards regarding the purchase of information technology-related systems.

5. Provide direction and management of testing and evaluation of information technology services, products, and/or tools, including network voice and data equipment for District purchase. Create District implementation standards for new equipment or upgrades. Define and review operational metrics and monitoring/alerts for critical IT services.

6. Mediate, facilitate, coordinate, and evaluate the professional relationships of subordinates. Prepare and perform employee evaluations, establish, and maintain professional behavior, and encourage and empower employees with the tools for professional growth. Commence positive disciplines and/or related employee growth plans. Hire and terminate employees as needed.

7. Initiate, conduct, and participate in meetings with district staff and administration, school staff and administration, IT Technical teams, and management. Provide and receive information at meetings. Provide project management, as necessary.

8. Provide emergency backup to WAN and LAN Analysts in times of crisis or when the service of managers, directors, Board members, or principals is involved. Perform information technology service when calls and situations are escalated.

9. Perform other duties as assigned

Typically, work is conducted in a comfortable environment. Some District classrooms and work areas are not climate controlled and are subject to extremes of temperature and humidity.

For some buildings, stairs, chalk-dust and exposure to communicable diseases may be a potential hazard. In science labs, there could be exposure to chemicals and fumes. Equipment that supports classroom instruction could be potentially hazardous under certain conditions.