Human Resources -

TECHNICAL SKILLS,

KNOWLEDGE, & ABILITIES :

● Advanced oral and written communication and interpersonal skills.

● Advanced skills in management, employee communications and

interpersonal professional relationships.

● Advanced knowledge of data and voice networks and communication

infrastructures and server technologies.

● Strong knowledge of vendor communications and purchasing of

hardware and software.

● Ability to maintain confidentiality in all aspects of job.

● Ability to promote and follow Board of Education policies,

Superintendent Policies, building and department procedures.

● Ability to communicate, interact and work effectively and cooperatively

with all people, including those from diverse ethnic and educational

backgrounds. Willingness to contribute to cultural diversity for

educational enrichment.

● Ability to recognize the importance of safety in the workplace, follow

safety rules, practice safe work habits, utilize appropriate safety

equipment and report unsafe conditions to the appropriate

administrator.

IT Infrastructure Manager

Assessment, Technology, and Information

Administrator – 12 Months; Level G

Created April 2022

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● Ability and willingness to adhere to attendance requirements and to

follow district procedures for absence reporting.

● Advanced knowledge of VMWare, High-availability, DNS, DHCP,

Firewall, Proxy, Load balancing, Web services including web filtering, and

networking 
and troubleshooting

● Advanced knowledge of Microsoft (MS) Windows Server, MS Active

Directory/LDAP, Group Policy, Azure, off hours/remote patch

management/update strategies for transient devices

● Advanced knowledge of the design and function of security devices such

as firewalls, endpoint protection, intrusion detection/protection systems

and spam control devices

● Advanced knowledge of Disaster Recovery and Business Continuity

process design, implementation, and governance

● Knowledge of security testing methods and security countermeasures,

as well as criminal investigation methods

MATERIALS & EQUIPMENT

OPERATING KNOWLEDGE:

● Microsoft Office applications, Internet browsers, mobile computing, and

general office equipment.

● Specialized project management, diagramming, and network software.

● General diagnostic and performance software.

● Operating knowledge of Google Apps for Education and O365 (Mail,

Docs, Sheets, Drive, etc.)

● Strong knowledge and/or experience with IT Service Management and

IT best practices (e.g., ITIL)

● Experience project managing complex, cross functional projects

● Operating knowledge of help desk software and management modules

must be acquired within 6 months after hire.

BUDGET & RESOURCE

RESPONSIBILITY:

● Participate in and provide recommendations regarding developing and

administering the department budget and initiating requisitions.

● Responsibilities also include authorizing resources in department

budgets, approving purchases and resources in budgets, and evaluating

and providing input with other managers regarding large district

information technology budgets.

1. Provide direction and information to and manage Network Engineers, Systems Engineers, and IT Service

Delivery

2. Establish roles, processes, standards, and strategies for effective IT systems and operations. Provide

strategic and tactical planning, development, evaluation, and coordination of IT systems.

3. Initiate, plan, oversee, develop, and participate in District-wide, school-wide, and/or department

technology projects, including installation, operation, maintenance, and upgrade of voice and data

networks, network storage, cloud, virtualization, and IT security systems. Develop processes and

procedures for efficient utilization, security, compliance, and operation of technology systems, Disaster

Recovery/Business Continuity processes, and all other IT support services provided.

4. Create, modify, evaluate, and contribute information to the information technology budget process. Guide

large and small information technology purchases. Collaborate with the Senior Director of ITS and create

processes and standards regarding the purchase of information technology-related systems.

5. Provide direction and management of testing and evaluation of information technology services, products,

and/or tools, including network voice and data equipment for District purchase. Create District

implementation standards for new equipment or upgrades. Define and review operational metrics and

monitoring/alerts for critical IT services.

6. Mediate, facilitate, coordinate, and evaluate the professional relationships of subordinates. Prepare and

perform employee evaluations, establish, and maintain professional behavior, and encourage and

empower employees with the tools for professional growth. Commence positive disciplines and/or related

employee growth plans. Hire and terminate employees as needed.

7. Initiate, conduct, and participate in meetings with district staff and administration, school staff and

administration, IT Technical teams, and management. Provide and receive information at meetings.

Provide project management, as necessary.

8. Provide emergency backup to WAN and LAN Analysts in times of crisis or when the service of managers,

directors, Board members, or principals is involved. Perform information technology service when calls and

situations are escalated.

9. Perform other duties as assigned

Typically, work is conducted in a comfortable environment. Some District classrooms and work areas are not climate controlled and are subject to extremes of temperature and humidity.

For some buildings, stairs, chalk-dust and exposure to communicable diseases may be a potential hazard. In science labs, there could be exposure to chemicals and fumes. Equipment that supports classroom instruction could be potentially hazardous under certain conditions.